Five years old today
On our fifth birthday, it’s a real time of celebration for us, because we’ve grown from strength to strength in just five short years. The time has whizzed by and the main thing is, it’s been fun – hard work, but fun. What more could we ask?
We thought it would be a great idea to catch up with David Vaughan, the main man, to see how he’s feeling on such a momentous occasion, so we plied him with questions.
How did Mailing Expert all start up?
We wanted to created a environment where there was a focus on quality of service and consistency of approach. Having worked for a number of print and mail companies where the company priorities mattered more than customers, we wanted to work in a business where we could put people first and create symbiotic relationships that delivered real value to our clients.
How has the company grown over the past 5 years?
The business has grown through referrals and recommendations. Doing a good job for a client, big or small, is rewarding not just because it’s great to do a good job, but because happy customers are a great advertisement for what we do.
Where do you see yourself in 5 years time?
We want to continue with steady growth, maintaining our focus on quality. In five years time we aim to have doubled the size of the business and be recognised as the best mailing company in Sussex for delivering customer satisfaction.
What has been the highlight for you in the time you’ve been in business?
Our first employee! We took Mathew on as an apprentice. It’s been wonderful to see him grow with the company.
If you could change one thing, what would it be?
We sometimes hide our light under a bushel – we do fabulous things for our customers and forget that not everyone offers quality as standard.
And finally…how are you going to celebrate?
With cake! We are also going to plant 5 trees (a fifth anniversary is represented by wood). This also symbolises our commitment to sustainability – we use environmental inks, paper that’s recycled or from managed woodland and recommend biodegradable poly-outers. We recycle all of our waste materials and packing – including staff drink cans and bottles.
Congratulations, David, and on behalf of Mailing Expert as a whole, we’d like to extend our thanks to all our clients, past and present. Without you, we wouldn’t be here.
Here’s to the next five years! And the next…